We support our products perpetually without additional costs to the user, except for the cost of the telephone call: (770) 258 4637, Monday-Friday, 9:30AM-6PM Eastern US, excluding national holidays. After hours and on weekends please email us: support@softgreencorp.com

• Yes, for complete property management: Rent Roll Professional, Rent Roll Pro NetPack and Rent Roll Pro's Rental Contact Manager make typical transactions directly into QuickBooks. Knowledge of QuickBooks is helpful, but not needed. Full accounting within QuickBooks is NOT required; the file may be used only for customer balances, security deposits, etc. by Rent Roll Pro.

• QuickBooks Pro, Premier, the specialized accounting / industry versions (Contractors, Non-Profit, and Accounting versions, etc.), or QuickBooks Enterprise, years 2004 or later. QuickBooks Simple Start and QuickBooks Online are NOT supported and do NOT allow the level of integration Rent Roll Pro requires.

• We support the use of the listed QuickBooks products for property management, when integrated with Rent Roll Pro products, for registered customers of Rent Roll Pro products during the free upgrade subscription period (up to six months after purchase). We are NOT QuickBooks Pro Advisors but can assist and train users in the use of QuickBooks for typical property management.

• We offer demonstration videos, extensive on screen help (via the F1 key), sample files, and professionally trained people to help via phone during normal business hours (9:30AM-6PM Eastern US, M-F excluding national holidays) and via e-mail (support@softgreencorp.com) from 7AM-9PM Eastern US.

• We offer data conversion solutions based on the size of the property and other factors. Call our office for more details.

• Setup of properties requires the most and broadest range of knowledge of Rent Roll Pro's features and techniques; as a result we offer property setup solutions based on the size of the property and other factors. Call our office for more details.

• Rent Roll Pro integrates fully with QuickBooks. All accounting transactions are created in QuickBooks - there is no inequality between balances; if (when) mistakes are made, one correction is needed; if full featured accounting is needed QuickBooks is more than capable, and Pro Advisors are available.
• Rent Roll Pro calculates and reports important financial statistics in addition to simply managing the property, without requiring double data entry. For instance, the difference between contract rent and market rent is determined, providing the manager the economic vacancy percentage. The Economic Vacancy can determine if rents should be adjusted. Other critical economic information provided by the property and sales management reports allows management to make informed decisions, without guesswork or the extra effort of double entry.

• Rent Roll Pro eliminates the need to lookup property and unit information for customer names.
• Lessee information is independent of the unit - allowing transfers to be recorded, unit history to be reviewed, evicted or previous lessees with balances to be kept active and discrete from current or other lessees.
• Contract rents are independent of unit type or income item; rents and amounts of recurring additional charges can be changed, additional charges can be added or removed, and invoices can be pro-rated for both move ins and move outs.
• Billing Detail reports can itemize charges before invoicing, eliminating potential errors.
• Multiple income items can be included on monthly billing, and each recurring additional charge may have contractual or floating amounts.
• Rent Roll Pro keeps detailed maintenance records of requests, jobs and completed jobs, with simple and powerful reporting. Work Orders and Stop Work Orders can be printed.
• Sales and contact information is much more powerful and flexible, with property and unit links.
• Vacancy and lease losses of potential rent per unit and property are instantly calculated, and losses of potential rent for unit types are reported.
• Typical accounting transactions are simplified and the potential for mistakes is reduced.
• With the NetPack version of Rent Roll Pro direct access to QuickBooks can be eliminated for some users, allowing much greater security.
• Rent Roll Pro's NetPack can access QuickBooks over a network without additional user licenses for QuickBooks.
• Potential Rent by unit, unit type, property per month, and property per year are calculated.
• Adjusting the market rents of unit types changes the rent of the entire property, reducing the effort dramatically. (Contract Rents are not adjusted this way.)

• If lessee names are customers, the accounting will be compatible. Optionally, recurring transactions continue to be used within QuickBooks, but if you do so Rent Roll Pro will not be able to calculate pro-rated invoices.

• Rent Roll Pro does not include location-specific legal documents. The powerful, simple, and industry-standard export files and links can transfer the information from Rent Roll Pro into a template in virtually any word processor.
• Work Orders, Stop Work Orders, payment receipts, statements and Settlement Agreements are printed from within Rent Roll Pro; Work Orders and Settlement Agreements can include custom clauses entered by the user.

• The standalone version of Rent Roll Pro allows one user to make entries or edit. Other users can view the data via the Rent Roll Pro Reader.
• The NetPack version of Rent Roll Pro includes one license for Rent Roll Pro, which allows one user to make entries or edit the Rent Roll Pro property file (rent roll info, unit mix, maintenance, billing setup, etc.) and integrate with QuickBooks, while another user (or the same user) concurrently makes Rental Contact Manager entries and edits (sales and contact management, lease applications and security deposits) and integrate with QuickBooks.
• Up to four additional users of each installation of Rent Roll Pro can be added to the NetPack with the purchase of additional licenses. Each user license of the NetPack can open a property file for entry in Rent Roll Pro; one entry user is allowed for each property file. Each entry user must have an individual QuickBooks license to integrate with Rent Roll Pro, or the RDS client-server system must be used. (The RDS system is currently not available for computers running Windows Vista.)

• If you need to use Rent Roll Pro on one computer which has QuickBooks installed and the data will be locally stored (on the same computer) the standalone version is right for you.
• If you need to use Rent Roll Pro from multiple computers on a network (or via a remote desktop connection or VPN) the NetPack version will allow integration with QuickBooks over a network. The NetPack also allows a sales or leasing agent to use the Rental Contact Manager to process Lease Applications take payments and other typical front office tasks while the property manager can use Rent Roll Pro NetPack for all tasks except Lease Applications, sales and contact management.

• A permanent single-user license for Rent Roll Professional currently is $450.
• A permanent license package for Rent Roll Pro NetPack which includes one single-user license for the network-capable version of Rent Roll Pro and a single-user license for the Bundled Contact Manager is $595. All new licenses include a six-month upgrade subscription.
• After the free upgrade subscription expires, additional six-month upgrade subscriptions can be purchased (completely voluntarily): $99.95 for Rent Roll Pro, $139.95 for NetPack.

• A CD-R containing the programs and necessary installers is sent via USPS first-class mail. At no additional cost EMail delivery can provide links to allow installation of the software the next morning.

• USPS first class mail or EMail delivery is free. If traditional overnight shipping is required the typical cost is an additional $20. Call us at (770) 258 4637 during normal business hours (9:30AM-6PM Eastern US Monday through Friday excluding national holidays).

• Credit cards, checks and with prior approval, purchase orders. AMEX, Discover, MasterCard and Visa cards are accepted online or via telephone; checks and purchase orders via telephone only and subject to approval. Our sales line (770 258 4637) is open during normal business hours- (9:30AM-6PM Eastern US) Monday-Friday excluding national holidays.